Terms & Conditions.

Last updated: October 20, 2026

1. Agreement

These Terms & Conditions apply when you request a quote, book a service, sign up for text messages, or use the website of 3Sixty Window Washing ("3SIXTY," "we," "us"), based in St. George, Utah. By booking with us or using our website, you agree to these terms. If you don't agree, please don't book or use the site.

2. Our Services

3Sixty Window Washing provides residential and commercial interior and exterior window cleaning, screen cleaning, track and sill detailing, solar panel cleaning, garage door and metal accent cleaning, exterior light fixture cleaning, and storefront cleaning. The exact services for your job are the ones listed on your quote or invoice. Anything not listed is not included unless we agree to it beforehand.

3. Quotes and Pricing

Quotes are based on the information you give us and, when needed, a look at the property. If the job turns out to be different when we arrive (for example, more windows, heavy buildup, hard water stains, or hard-to-reach areas), we'll explain the difference and agree on any price change with you before doing the extra work. Prices shown on our website or in ads are estimates and are not binding until we give you a quote.

4. Scheduling and Access

  • Please make sure we can get to every area included in your service, with gates unlocked and any access codes provided.

  • Please clear window sills and move fragile, valuable, or sentimental items away from windows. Our team is happy to move light furniture when needed and will put everything back where it was. For heavy, fragile, or high-value items, we recommend moving them yourself before we arrive. If you'd prefer our team to move them, we'll do so with care, but you accept the risk, and 3Sixty Window Washing is not responsible for damage to those items unless it's caused by our gross negligence.

  • Please keep pets secured while we work.

  • We may use an outdoor water spigot at the property for exterior and solar panel cleaning.

  • We may reschedule for rain, high wind, or other unsafe conditions at no charge to you, and we'll contact you as soon as possible to find a new time.

5. Safety and Right to Refuse Work

The safety of our team, your family, and your property comes first. Our team may decline or stop work on any area they believe is unsafe, such as unstable ladder footing, steep or fragile roofs, high wind, stinging insects, aggressive animals, electrical hazards, or unsafe behavior toward our team. If we can't complete part of a job for safety reasons, we'll let you know and adjust your price for the work not done.

6. Recurring Service Plans

If you sign up for recurring service, we'll schedule your visits at the frequency you choose and confirm each visit before we arrive. You can pause or cancel your plan at any time by letting us know at least 24 hours before your next scheduled visit. Recurring prices may change over time, and we'll always tell you before a new price takes effect.

7. Cancellations and No-Shows

Please give us at least 24 hours' notice to cancel or reschedule. If you cancel with less than 24 hours' notice, or our team arrives and can't access the property or complete the work, a $50 late-cancellation fee may be charged. We understand emergencies happen and may waive the fee at our discretion.

8. Payment

Payment is due when the service is completed, unless we've agreed to other terms in writing (for example, invoice terms for commercial accounts). We accept major credit cards and the other payment methods we list on your invoice.

9. Returned Payments and Unpaid Balances

If a payment is returned, reversed, or declined, you agree to pay the balance owed plus any returned-payment fee allowed by Utah law. Balances that stay unpaid past their due date may be sent to a collection agency, and you agree to pay reasonable collection costs and attorney fees to the extent allowed by law.

10. Our Guarantees

Streak-Free Guarantee: If you notice a missed spot or streak on anything we cleaned, let us know within 48 hours of your service and we'll come back and touch it up at no charge. This guarantee doesn't cover dirt or spots from weather, rain, sprinklers, construction, or anything else that happens after we leave, and it doesn't cover the conditions listed in Section 11.

14-Day Rain Protection for Recurring Customers: If you're on a recurring service plan with window cleaning at least once every three months (quarterly or more often), and rain leaves spots on your exterior windows within 14 days of your cleaning, let us know within those 14 days and we'll re-clean the affected exterior windows at no charge. Rain Protection covers exterior glass only and doesn't cover spots from sprinklers, construction, dust, or other causes besides rain.

11. Existing Conditions

Some window problems can't be fixed by cleaning, and cleaning can make existing problems easier to see. We are not responsible for:

  • Scratches, chips, cracks, or etching already in the glass

  • Hard water stains or mineral deposits that can't be removed with normal cleaning (we'll let you know what to expect before treating them)

  • Fogging or moisture between panes from failed window seals

  • Old, brittle, or damaged screens, frames, seals, caulking, or tracks that tear or break during normal handling

  • Oxidation, paint, or finish problems on frames, garage doors, metal accents, or fixtures

12. Damage and Liability

We take great care in every home and business. If you believe we caused damage, please tell us within 48 hours of your service and include photos so we can look into it. If we caused the damage through our own negligence, we'll repair it, replace the item, or pay the reasonable cost to do so. To the fullest extent allowed by law, we are not responsible for existing conditions, normal wear, items that weren't secured or removed, items you asked us to move (see Section 4), or indirect losses such as lost time or income.

13. Photos and Videos

Our team may take photos of your property for our internal service records, such as documenting the condition of your windows before and after cleaning, access details, or areas that need special care. These photos help us serve your property better, are stored securely in our system, and are never shared publicly. If we'd like to use photos or videos of your property for our website, social media, or any other purpose, we'll always ask for your permission first, and we never share your address or personal information in our marketing.

14. SMS Terms

Program: 3Sixty Window Washing sends text messages to customers and people who request quotes. These may include quote follow-ups, appointment confirmations and reminders, scheduling updates, arrival notices, invoices and payment reminders, and customer support replies. If you separately opt in to promotional texts, we may also send offers and special deals.

How you opt in: You agree to receive texts from 3Sixty Window Washing by checking the text message box on our quote request form or by asking us to text you. Agreeing to receive texts is not required to request a quote or buy any service. Promotional texts require their own separate opt-in.

Message frequency: Message frequency varies based on your quotes, appointments, and service.

Message and data rates may apply. Your mobile carrier's standard message and data rates may apply to messages you send and receive.

How to opt out: Reply STOP to any message to stop receiving texts. You can also reply END, CANCEL, UNSUBSCRIBE, or QUIT. After you opt out, we'll send one message confirming you've been unsubscribed, and you won't get any more texts from us unless you opt in again. To start receiving texts again, reply START.

Help: Reply HELP for help, or contact us at info@3sixtywindows.com or (435) 720-3517.

Carriers: Mobile carriers are not liable for delayed or undelivered messages.

Privacy: We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. See our Privacy Policy for how we handle your information.

15. Use of Our Website

The content, photos, and logos on this website belong to 3Sixty Window Washing and may not be copied or used without our permission. We work to keep the site accurate and up to date, but it is provided "as is," without guarantees that it will always be available or error-free.

16. Governing Law and Disputes

If you have a concern, please contact us first so we can try to make it right. These terms are governed by the laws of the State of Utah, and any dispute that can't be resolved informally will be handled in the state or federal courts located in Washington County, Utah.

17. General

We are not responsible for delays or missed appointments caused by events outside our control, such as severe weather, natural disasters, or emergencies. If any part of these terms is found to be unenforceable, the rest will still apply. These terms, together with your quote or invoice and our Privacy Policy, make up the full agreement between you and 3Sixty Window Washing.

18. Changes to These Terms

We may update these terms from time to time. The newest version will always be posted on this page with the date it was last updated.

19. Contact Us

Questions about these terms? We're happy to help.