Privacy Policy.

Last updated: October 20, 2026

1. Introduction

3Sixty Window Washing ("3SIXTY," "we," "us") respects your privacy. This Privacy Policy explains what information 3Sixty Window Washing collects when you visit our website, request a quote, book a service, receive text messages from us, or contact us, and how we use and protect it.

2. Information We Collect

Information you give us:

  • Your name, phone number, email address, and service address

  • Details about your property and the services you want, such as property type, cleaning frequency, and any notes

  • Promo codes and your text message choices, including whether you've agreed to receive appointment texts and promotional texts

  • Messages you send us by phone, text, email, or our website forms

  • Photos of your property taken for our service records

  • Payment information. Card payments are handled by third-party payment processors, and we do not store full card numbers ourselves.

Information collected automatically: When you visit our website, we and our partners collect basic technical information such as your browser and device type, IP address, pages you view, and the site that sent you to us. We do this with cookies and similar tools, including Google Analytics, the Meta (Facebook) Pixel, and Quantcast.

3. How We Use Your Information

  • To prepare quotes, schedule appointments, and perform our services

  • To send appointment confirmations, reminders, and follow-ups

  • To send invoices and process payments

  • To answer your questions and provide customer support

  • To understand how people use our website and improve it

  • To measure and improve our advertising

  • To send promotions and offers, if you've chosen to receive them

  • To meet legal requirements and protect our business, customers, and team

4. Text Messaging (SMS)

If you agree to receive text messages from 3Sixty Window Washing, we use your phone number to send messages about your quote, appointments, and service, such as confirmations, reminders, scheduling updates, arrival notices, and invoices. Promotional texts are sent only if you separately opt in. Agreeing to receive texts is optional and is not required to request a quote or buy any service. Message frequency varies, and message and data rates may apply. Reply STOP at any time to opt out, or HELP for help. Mobile carriers are not liable for delayed or undelivered messages.

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. Mobile phone numbers and text messaging opt-in consent are never shared with third parties or affiliates for marketing or promotional purposes. For full details, see the SMS Terms section of our Terms & Conditions.

5. Email

We use your email to send quotes, appointment details, and invoices. If we send marketing emails, you can unsubscribe at any time using the link in the email or by contacting us.

6. How We Share Information

We do not sell or share your SMS opt-in data or personal information with third parties for marketing purposes. We share information only when needed to run our business:

  • Service providers who help us operate, such as our website host, scheduling and customer management software, payment processors, text and email services, and analytics and advertising tools. They may only use your information to provide services to us.

  • Legal reasons, when required by law or to protect the rights and safety of our customers, team, or business.

  • Business changes, if our business is sold or merged, in which case your information would stay protected under this policy.

All of the categories above exclude text messaging originator opt-in data and consent. This information will not be shared with any third parties.

7. Cookies and Analytics

Cookies help our website work, show us how it's used, and measure our ads. You can block or delete cookies in your browser settings, though some parts of the site may not work as well. You can opt out of Google Analytics with Google's browser add-on, and manage ad preferences through your Google and Meta (Facebook) account settings.

8. Photos of Your Property

Our team may take photos of your property for internal service records, such as documenting the condition of your windows before and after service, access details, or areas that need special care. These photos are stored securely in our systems, are used only to provide and support your service, and are never shared publicly. We'll always ask for your permission before using any photos or videos of your property on our website, on social media, or for any other purpose, and we never share your address or personal information in our marketing.

9. How Long We Keep Information

We keep your information for as long as we need it to serve you, keep accurate business and tax records, and meet legal requirements. After that, we delete it or remove anything that identifies you.

10. How We Protect Information

Protecting your information is something we take seriously. Here’s how we keep it safe:

  • Every team member who can access customer information is personally vetted by us, and access is limited to the people who need it to serve you.

  • The software we use to store customer details, schedules, and service photos is protected with secure logins and two-factor authentication.

  • Our website uses an encrypted (HTTPS) connection, so the information you submit through our forms is protected as it’s sent.

  • Card payments are handled by trusted third-party payment processors, and we never store your full card number.

  • We only collect the information we need to quote, schedule, and complete your service.

  • If a security incident ever affects your personal information, we’ll notify you as required by law.

No website or system can be guaranteed 100% secure, but we take these steps to keep your information as safe as possible.

11. Your Choices

You can ask us to show you, correct, or delete the personal information we have about you, and you can opt out of promotional texts or emails at any time. Just contact us using the details below. We may need to keep some information to meet legal or record-keeping requirements.

12. Children's Privacy

Our website and services are meant for adults. We do not knowingly collect personal information from children under 13.

13. Other Websites

Our website links to other sites, such as Google reviews, Facebook, and Instagram. Those sites have their own privacy policies, and we're not responsible for how they handle your information.

14. Changes to This Policy

We may update this policy from time to time. The newest version will always be posted on this page with the date it was last updated.

15. Contact Us

Questions about your privacy or this policy? Reach out anytime.